Delivery Information & Requirements
We do not deliver nationally by crane or hiab. We deliver with a kerbside tail lift lorry only.
All deliveries are made on a tail lift lorry and lowered to the ground. A manual pallet truck is then used to manoeuvre the pallet into position.
The ground and road need to be flat, level and solid tarmac or concrete to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may only be left on the roadside only if it's safe to do so.
The road must be wide enough for a lorry to fit down, usually as wide as a dustbin lorry. If your access us restricted, please could contact our office.
Please make sure that there are no overhead obstructions, such as overhanging trees or cables.
We cannot deliver onto sloping ground, as the tail lift must be able to lay flat on the ground.
NATIONAL DELIVERIES are made on pallets by Third Party Courier with an 18 Tonne Rigid Vehicle with Tail Lift for a kerb-side off load – HIAB/Crane Offload IS NOT available - your order will be delivered on a pallet and offloaded using a tail lift and a manual pallet pump truck. A level, hard surface is required for offload. Sharp inclines, declines and uneven surfaces are unsuitable for this method of delivery. IF IN ANY DOUBT please call us on firstname.lastname@example.org or phone 01423771480 prior to placing your order.
ONLY Deliveries LOCAL in North Yorkshire from our local stockists and are delivered on various sized HIAB/Crane Offload Vehicles, IF IN ANY DOUBT about the area we cover with our own HIAB vehicles then please call us on email@example.com or phone 01423771480 prior to placing your order.
Harper Bagged Products Ltd Standard Delivery is our standard delivery of 2-3 days from date of despatch.
Deliveries will normally be made between 10.00am and 5.30pm Monday – Friday. We will contact you directly to ‘book in’ delivery.
(Delivery times may increase during busy periods, days leading up to Bank Holidays when deliveries may be made up to 7.30pm).
No Bank Holiday Deliveries are available.
Additional Delivery Options
Next Day/Specified am/pm delivery times – Additional £12.00
(AM (8am –Noon) or PM (Noon – 5.30pm) weekdays to receive your order.)
(This selection is available at the point of checkout).
Before 10am - Additional £22.00
Timed deliveries 10:15-15:30 - £12.00
This charge is per order not per item
Orders placed before 11.00am are available for Next Day Delivery, subject to stock availability.
”Next Day” doesn’t just mean you have to have it the next day from placing your order but any specified working day of your choice, for a small fee you can select which day you would like to receive your order.
It is not always possible to have 'Next Day Deliveries' to some parts of Scotland due to the Couriers only providing a '2 Day Service', please check with us before placing your order to avoid disappointment.
Saturday Morning – Additional £35.00
Saturday am delivery will be made between 8 am and 12.00pm. (Unavailable Bank Holidays).
(This selection is available at the point of checkout).
This charge is per order not per item.
If your postcode is unavailable on our website please contact us for further information.
It is important that you or a nominated person is available at the delivery address to receive your order, therefore you must be satisfied with the delivery date selected. Please contact us before placing your order should you wish to discuss delivery or if you have any delivery restrictions. Harpers bagged Products Ltd. cannot accept any liability for any deterioration or theft of any product left, neither can we accept responsibility for the consequences of the positioning of the pallets or bulk bags by the delivery driver.
Deliveries will be made via subcontracted tail lift Courier Company, using kerbside tail-lift lorries and manual pallet/pump trucks placing the pallet as near to your property as is deemed safe by the delivery driver. Delivery can only be made if there is suitable access and a flat level surface, free from gravel and uneven paving etc. If the ground is unsuitable pallets may be left on the roadside/kerbside at the driver’s discretion.
Local deliveries are made via our own stockist via a variant sized hiabs
If deliveries cannot be made due to insufficient access or unsuitable off-loading, or where incorrect/insufficient instructions have been provided additional charges will be incurred.
(See returns Policy)
Delivery Check List
Please note this is important
The following check list is provided to ensure that delivery is achieved in the easiest manner for all concerned.
Check that your access is suitable for a tail-lift lorry; this does not just mean your drive but the road approaching your property.
Can a refuse truck/fire engine gain access to your property?
Is your intended drop off point on a flat level surface, free of loose aggregate or uneven paving etc? Pallet trucks are unable to deliver up or down inclines.
A designated person must be available to receive and sign for the goods, with a contact telephone number supplied if different from your own. If when the delivery is made a signature cannot not be obtained the goods may be returned for delivery at a later date. Further charges may be applied if this happens.
Have I given the correct postal address, including postcode and contact telephone numbers?
Please note that if you do have delivery restrictions we are usually able to make special arrangements to accommodate them, but it is critical that you provide us with as much information as possible.
Refunds may be given subject to haulage costs to and from the destination.
Orders returned due to unsuitable access or wrong material ordered will incur a charge of £60 for return delivery and re-stocking, refunds will only be given once this charge has been deducted.
If you have any questions or you are unsure about your delivery please contact us prior to placing your order and we will endeavour to find a solution for your delivery, the more information we can provide our courier the easier and safer the delivery will be made.
Call 01423 771480 or email firstname.lastname@example.org